· beginner
Process Modelling
Drawing how work actually happens, not how the policy says it does. BPMN notation that other people can read, finding the delay that is costing everything, and designing a future state somebody will actually adopt.
Written in house, from the work rather than from a syllabus. Every example is one we would use ourselves, and every quiz question explains why its answer is right.
What you’ll learn
- Say what a process map is for before drawing one
- Use the small subset of BPMN that most readers understand
- Model handoffs with swimlanes, and see where work waits
- Capture the as-is honestly, including the workarounds
- Find the bottleneck using time rather than intuition
- Design a to-be state that accounts for who loses something
Before you start
- · Some experience of how work moves through an organisation
- · No prior notation knowledge